Posts Tagged ‘Complaints’
‘Awful lot to do’ to improve complaints-handling, Islington Council admits
Councillors attack ‘surreal’ and ‘farcical’ situation in light of watchdog’s most recent report
Read MoreIslington Council ‘very sorry’ to residents for delays in handling complaints
Town Hall chided by local government ombudsman for ‘poor practice’
Read MoreMother who was rehoused in shoddy accommodation following an assault on her child receives council apology
The family needed temporary accommodation on police safety advice, but property was in disrepair
Read MoreWatchdog launches probe into Islington’s complaints-handling – as councillor admits service is ‘not good enough’
Cllr Diarmaid Ward says problems are being allowed to ‘fester for too long’
Read MoreTown Hall sees upheld complaints spike by 25 per cent in a year
Increase attributed to ombudsman’s ‘wider and more rigorous approach to investigations’
Read More